The UPS Store

This company is terrible! I recieve 2 ups parcels a month for the last 3 years and all of the sudden they cant find my address. Ridiculous! No phone call nothing! I have to drive to Brantford now to pick up my parcel. This is almost as bad as Canada Post.

i wish i could give them negative rating, worst service in town

What good is an address without a phone number?? I can not believe this business. i was told that my package would arrive yesterday but it did not even leave Toronto. It is now after 5:00 pm and I have been waiting all day, again, for my package. I can not contact anyone as there is no phone number and when I call the 1-800 number I get no help whatsoever. I spent 15 minutes on hold yesterday and had to hang up. I was hung up on by them and when I did get someone I could not follow them.

I would give zero stars if it were possible . Every time I get a package through them they cannot deliver because they can’t find our address. No other delivery company has this problem. On top of that they don’t call me to let me know, they just don’t show up.

Since moving to their new location, the service has improved. Unfortunately their hours are still horrible and inconvenient. I do not understand why there packages can not be dropped off or picked up during regular business hours, like every other major courier.